FAQ

Where are you located?

My address is 1425 President Street, in the heart of Crown Heights, Brooklyn, a short walk from the 3 Train’s Kingston Avenue Subway station.

But these days, I work mostly remotely in cyberspace, with clients throughout New York, Connecticut, and Massachusetts.

How does therapy work?

Therapy starts with establishing a strong therapeutic alliance. In this alliance, you are fully transparent about yourself, as you are alone in your thoughts and feelings. Then, we work together to help you better manage obstacles and become your best self.

How long is a typical session?

Sessions are 50 minutes.

How often are sessions?

Typically, once a week, but depending on your needs, they can be more frequent.

How long will therapy take?

Therapy is a process that takes time, and its duration depends on the person and their needs.

How much do you charge?

That is a difficult question to answer, as it depends on the services you seek. Please email or call me to schedule a time to discuss rates in more detail.

Do you take insurance?

I am in network with Atena (and Harvard Pilgrim in Massachusetts only). I am considered out-of-network for all other insurances, so I do not take them directly. However, I can help you file claims if your plan includes out-of-network benefits. This process is often seamless and results in maximum reimbursement of the fee. Feel free to reach out; I’ll gladly explain the process.

What age ranges do you work with?

I specialize in treating individual adults of all ages, particularly professionals, such as doctors, lawyers, massage therapists, and software engineers, motivated to make lasting changes in their lives.

Are you religious?

Yes, I am an Orthodox Jew, a member of the Hasidic Chabad-Lubavitch movement, who believes in seeing the Divine providence in all matters of life. While I am very proud and passionate about my belief system, I’m here to work with all humankind regardless of their belief system or lack thereof.

What are your office hours?

My office hours are Sundays from 10 am to 2 pm, Mondays from 10 am to 8 pm, Tuesdays from 10 am to 8:30 pm, Wednesdays from 10 am to 8 pm, and Fridays from 8:30 am to 2:30 pm in the winter and 5 pm in the summer.

I am closed on Thursdays and Saturdays.

What is a free phone consultation?

We will chat for 20 to 30 minutes to see if we are a good fit for each other.

How do I get started?

Call or text me at (516) 690-7703, email moshe@freshspringcounseling.com, or send me a direct message through the form below.

What is your cancellation policy?

Once a session is scheduled, at least 48 hours’ notice is required, lest a full session rate cancellation fee be charged to the credit card, which I keep on file. Rare exceptions can be made if you experience an emergency, but those are the exceptions, not the rule, and it’s up to my discretion.

Who is your perfect client?

My perfect client is an insight-oriented person who comes to therapy out of their own free will, is committed and eager to put in the time and effort to better their lives, and is willing to put in the painstaking work to become their best self.

What can I expect in the first session?

We will delve into your history to get a complete picture of your life.

Do you work with men, women, couples, adolescents, or children?

I work with adult men and women willing to commit to self-discovery, improvement, and lasting change in their lives.

How do you work with clients?

My approach to therapy is full of depth, height, and action. I work to bring the past into the present, find meaning in life’s difficulties, and use action-oriented strategies to put all of this into practice.

Do I have to tell you everything?

You can disclose as much or as little as you’d like. However, given that I am not a prophet or a mind reader, the more you tell me about yourself, the more I can help you. Hence, I believe the more transparency, the better.

Do you do phone and video sessions?

Yes, depending on your location, we can do phone, video, or in-person sessions.

Are you licensed?

Yes, I am licensed as a mental health counselor in New York and Massachusetts and as a licensed professional counselor in Connecticut.

What do you enjoy about being a therapist?

I love helping people and seeing them grow, go from being stuck to unstuck, and become their best selves.

Have you been in therapy yourself?

Yes, of course. I have been in therapy and continue to have therapy regularly because I believe that you cannot help someone else go where you have not gone yourself.

What is your educational background?

I have a dual master’s degree in counseling psychology and mental health counseling from Columbia University. I have psychodynamic training and attend ongoing supervision. I am also well informed in Viktor Frankl’s Logotherapy approach and other existential theories, and have a Cognitive-Behavioral Therapy certificate from the Beck Institute.

I am well-rounded in various other therapy schools and keep up with its changing landscape by reading, attending professional conferences, workshops, and trainings, and staying connected with my peers.

Am I allowed to ask personal questions?

You are free to ask anything you’d like. However, I will only answer personal questions that will be helpful clinically in our work together, something we therapists call selective self-disclosure.